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App Support

Issues with account creation username and password

Issues with Account Creation

What Is Single Sign-On (SSO), And Is It Secure?

Why Am I Seeing “This Email Address Is Not Available” When Logging In?

How To Log In Using Google, Apple, or Facebook (SSO)

What Should I Do If Scanning The QR Code Doesn’t Log Me In On My TV?

Can I Use More Than One Login Option (Email + Google, etc.)?

How To Fix Issues When Logging In With Google, Apple, or Facebook

How To Switch From Email Login To Google, Apple, or Facebook

How To Delete Your Account and Sign Up Again Using SSO

How To Ensure You See the SSO Option (Update Required)

Logging in with Single Sign-On (SSO)

If the show is free, why do I need a Prime Video subscription to watch it?

Why Amazon Prime Video and not another streaming service?

How does this accelerate reaching 1B people when we're reducing the amount of places it's available?

Do you still need donations to fund production of the show?

Will The Chosen still be available on The Chosen app?

Who maintains the creative control of The Chosen? What controls will Amazon Prime Video have?

How long will The Chosen remain on Amazon Prime Video? Will all seven seasons eventually be on Prime?

What is the timeframe for the series to be released on Amazon Prime Video?

What languages of the series will be included on Amazon Prime Video?

Will there now be Hollywood influence on the production of The Chosen?

Amazon Prime Partnership

How do I create an Account for the app?

Update or Delete Your Account

How do I reset my password?

Issues with Creating Accounts & Resetting Passwords

Email Verification

Invalid Reset Password Code

Create & Manage App Account

The Chosen App Requirements

Why aren’t the right subtitles being cast to my TV?

Downloading The Chosen App on Your TV

How To Find Your Current Chosen App Version

Resume Viewing Where You Previously Viewed

How Do I Restart The Chosen App On Roku TV?

How do I update my Roku device?

How Can I Download The Chosen App on Roku

Is My Roku Device Compatible with The Chosen App?

Roku Devices

How Do I Restart The Chosen App On Amazon Fire TV?

How do I update my Amazon Fire TV?

How Can I Download The Chosen App on Fire TV

Amazon Fire TV Devices

How Do I Restart The Chosen App On Apple TV?

How do I update my Apple TV?

Apple TV

How Can I Download The Chosen App on Apple TV

AirPlay Issues

How To Hard Close (Force Close) Your Apps

How To Update Your iOS/Apple Device

iOS - iPhone

How To Update Your Android Phone

How Do I Restart The Chosen App On Android/Google TV?

Chromecast Issues

Android Devices

Devices & Troubleshooting

Download The Chosen App

How Can I Share The Chosen?

When Will The Chosen Be Available In My Language?

What Streaming Devices Can I Use With The App?

Accessibility Features

How to Change the Audio Language or Subtitles (Closed Captions) in The Chosen App