What Should I Do If Scanning The QR Code Doesn’t Log Me In On My TV?Updated a month ago

The QR code is designed to make logging into your TV app quick and easy — but if nothing happens, here’s how to troubleshoot it.

Try This:

1. Make sure your mobile device is not already signed into The Chosen app.
2. Use your phone’s camera to scan the QR code displayed on your TV.
3. When prompted, log in or sign up via email or SSO (Apple, Google, or Facebook).
4. After a successful login, your TV should automatically update and take you to the logged-in experience.

If nothing happens:

• Confirm that both your TV and mobile app are on the latest version.
• Try closing and reopening the mobile app before scanning again.
• Try scanning the code a second time — in some cases, this triggers the login handoff.
  
  

✅ This will help resolve issues where the login doesn’t complete after scanning.